Payment & Refundsभुगतान एवं धनवापसी नीति
This page explains payment methods accepted, the process for online property tax payment, what happens if a transaction fails, and our refund policy for the Baheri Nagar Palika Parishad Property Tax Portal.
Accepted Payment Methodsस्वीकृत भुगतान के तरीके
UPI
यूपीआई
Google Pay, PhonePe, Paytm, BHIM UPI, and any UPI-compatible app
Debit / Credit Card
डेबिट / क्रेडिट कार्ड
Visa, Mastercard, RuPay, and other major card networks
Net Banking
नेट बैंकिंग
All major Indian banks via Razorpay secure gateway
Cash at Office
कार्यालय में नकद
Cash payments accepted at Baheri Nagar Palika Parishad office during working hours
Payment Processभुगतान प्रक्रिया
How to Pay
Property tax payment can be made online through the portal by searching for your property, viewing your tax bill, and proceeding to payment checkout. You will be redirected to our secure payment gateway.
Payment Gateway
Online payments are processed through Razorpay, a PCI-DSS compliant and RBI-regulated payment gateway. All transactions are secured with 256-bit SSL encryption. Your card or bank details are never stored on our servers.
Transaction Confirmation
Upon successful payment, a transaction ID will be generated and an official digital receipt (कर रसीद) will be available for immediate download. A copy will also be sent to your registered mobile number / email.
Payment Against Bill
Each payment is applied against a specific property tax demand bill for a given financial year. Partial payments are not supported for online transactions. Full bill amounts must be paid in a single transaction.
Successful Transactionsसफल लेनदेन
Instant Receipt
After a successful payment, your receipt is generated instantly and the property tax status is updated in real time. You can download the receipt in PDF format from the portal.
Payment Record
All payment history is permanently maintained in the municipal database. You can view your complete payment history by logging into your account and navigating to your property details.
No Manual Confirmation Required
For online payments, no manual verification by Nagar Palika staff is required. Successful online transactions are automatically updated in the system within minutes.
Pending & Failed Transactionsलंबित और विफल लेनदेन
Transaction Pending
If your payment is in a pending state, please do NOT attempt to pay again immediately. Pending transactions are typically resolved within 24–48 hours. If your bank account was debited but the receipt was not generated, follow the grievance process.
Failed Transactions
A failed transaction means your payment was not processed and no amount was debited. You may attempt the payment again. If your account was debited despite a failed status, the bank will auto-reverse the amount within 5–7 working days as per RBI guidelines.
Double Debit
In the rare event of double debit for a single transaction, please contact our office with your transaction ID and bank statement. We will initiate a refund for the duplicate debit within 10 working days.
Refund Policyधनवापसी नीति
General Policy
As property tax is a statutory government due, payments made against a valid tax demand are generally non-refundable once a valid receipt is issued. However, refunds may be considered in specific circumstances listed below.
Eligible Refund Cases
Refunds will be processed in cases of: (1) Duplicate payment for the same property and financial year, (2) Technical error causing incorrect billing amount, (3) Payment made against an incorrect property due to a portal error, (4) Overpayment due to a data entry error by municipal staff.
Non-Refundable Cases
Refunds will NOT be issued for: Tax paid based on correct assessment that the property owner later disputes, payments made voluntarily in advance, penalties paid for late payment, or amounts paid against a valid demand that the owner simply chooses to undo.
Refund Timeline
Approved refunds will be credited back to the original payment source within 7–15 working days from the date of approval by the Tax Superintendent. UPI and card refunds are typically faster than net banking refunds.
Transaction Disputesलेनदेन विवाद
Raising a Dispute
To raise a payment dispute, visit the Baheri Nagar Palika Parishad office with: your transaction ID, date of payment, amount, property ID, and your bank statement showing the debit. Disputes must be raised within 30 days of the transaction.
Bank Chargebacks
Users are encouraged to resolve disputes through our grievance process before initiating a chargeback with their bank. Chargebacks without first contacting us may delay resolution.
Assessment Disputes
If you believe your property tax assessment is incorrect (wrong area, wrong usage type, etc.), you must file an objection with the Nagar Palika before making payment. Assessment disputes cannot be raised after payment.
Additional Informationअतिरिक्त जानकारी
Service Charges
The Nagar Palika does not levy any additional surcharge on digital payments. However, your bank or payment app may apply their own service fees (e.g., credit card charges). Please check with your bank for applicable fees.
Financial Year
Property tax payments are accepted for the current financial year (April to March) and outstanding previous years. Contact the office for payment against more than 3 years of dues, which may require special clearance.
Receipt Validity
A digitally generated receipt (with unique transaction ID and QR code) from this portal is a legally valid official document issued by Baheri Nagar Palika Parishad and is accepted for all official purposes.
Note: Always verify the property ID and tax amount before confirming payment. Once a receipt is issued against a valid bill, reversal is subject to Nagar Palika review and approval. For amounts above ₹10,000, we recommend saving your transaction ID for future reference.
Payment Supportभुगतान सहायता
For payment disputes, provide your transaction ID, property ID, payment date, and a copy of your bank statement. Allow 3–5 working days for initial response. Refund approvals are subject to verification by the Tax Superintendent.